Clear before production.

An inquiry is not an order.

Sending photographs and a story allows the studio to review feasibility and discuss a keepsake. It does not create a purchase, charge, production commitment, or delivery guarantee.

Confirmed for each keepsake.

Artwork scope, physical format, names or dates, estimated timing, currency, price, shipping availability, shipping charge, and any taxes or duties are confirmed before production. Unapproved international prices are not displayed or inferred from domestic prices.

Identity, scene, then details.

Review begins with whether the artwork feels like the person or pet, then whether the scene feels right, followed by small-detail refinements. The number and scope of included revisions are confirmed with the project. Unlimited revisions are not promised.

A substantially different scene, composition, subject, or direction may require a new scope and price.

Approval comes first.

Physical production begins only after the artwork and practical terms are approved. Custom-made items may have limits on cancellation or refund after production starts; the applicable terms are confirmed before that point.

Physical is not identical to screen.

Screens, paper, ceramic, ink, coatings, lighting, and production processes can show color and texture differently. Slight variation is expected and exact screen-to-object color matching is not promised.

Estimated, not invented.

Production and delivery timing depend on the keepsake type and destination. An estimate is confirmed before production. International availability is also confirmed by destination before a payment commitment.

Not assumed.

Ordering a keepsake does not grant permission for public portfolio, social, advertising, or press use. The studio must ask separately before publishing a customer's photographs, story, identifying information, artwork, or finished keepsake.